Hi,I am using ICM 7.5 with ipivr.I need to configure IVR based campaign but i am not able to create IVR and ICM script for the same,Can any one share sample ICM and IVR script for IVR based campaign.Regards,DJ
Hi,I am facing problem with outbound dialer. I am using IVR based campaign but my dialer not working. Ports are showing register and ready. In dumplog of dialer it is showing that "admin script providing invalid outbound variable value, assuming inbo...
Whatever a chat session is established, if we used the defined smileys icon, the selected smiley appear on the agent screen only if the agent sent the smiley, the customer see a red cross erro, like indicating that something is here but not able to ...
Howdy Netpros, I can't find anything in the documentation for UCCX 7 on encrypting call recordings. I assume this is not possible and we are looking into a seperate call recording solution that supports encryption, but does anyone have any ideas abou...
Hi. I have a problem with my CCX version del sistema: 8.5.1.11001-35, . When I try login in the CCX Administration Page, It is very very slow for load the main menu, but when I login in other windows page, these load normal.please your helpThank youJ...
Hi, I'm using CCX 5.0 in my office. I just made some editing in the scrip. Then I made a test call. When calling, the scripts is working. But during the time of redirecting the call to agent i'm getting an error message like "I'm sorry we are...
Hi all,Does anyone know a way to the agent can view the number of people who are in the queue? Even the agent stay busy in not ready state ?Currently, my script is getting the status of the queue and generating a prompt to the caller You are in posi...
Hi, all. We have webview 8 and we enabled SSL. When accessing the login page it gives the error as below:"The security certificate presented by this website was not issued by a trusted certificate authority."If I access the page from the server itsel...
I just through an auto attendant together on a set of IVR's that are configured for ASR. In ICM I set my Tran Route to VRU to IVRA NONASR Ports and used the attached screen shot of iGlobalMenuRepeatOnce.aef.I am passing PV 9 -- "SPSA\SPSA.Menu.wav"—t...
I am trying to send an email from a script when no agents are logged in. I think I have everything configured correctly but each time I test the script I on the send email step it times out and goes to the unsuccessful branch (so obviously I am not d...
ICM has a dynaic numeric value stored in PV1 which is a phone number.Does anyone know how to make a dynamic label use the PV1 Numeric value and convert it to a string so it can be used. I have tried everything.
Hi all,Please consider the following scenario:A contact center receives an incoming call, say, at 08:59:45. This call is answered by an agent at 09:00:45.Will the CallsOfferedHalf and CallsAnsweredToHalf database fields be incremented in different ha...
I have a script where the caller is given the option to press 2 to leave a mesage or press 0 to return to the main queue. What I am trying is to set this callers priority to 10 (highest) and send him to the main queue. The problem is when the caller ...
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