Contact Center

Hi experts,I am trying to integrate a browser based customer application which is running on an application server (IIS service) for Cisco CTI-OS “UCCE” to pop-up screen “browser” once the call is route to the agent, all my agents already using CTI-O...

Hi. I need to know where I can see the maximun number of available port to establish Outbound calls?Regards

Hello, All!We have group of agents , who must handle outbound(with Outbound Dialer Option) and inbound calls. But, Outbound calls must has higher priority than inbound. For example:1. We have group of 10 inbound talking agents2. We have also 20 calls...

Hi All,Would someone please be kind enough to explain how the latest version of UCCX failover? We found that when the primary server fails, everythingfailover to the standby server correctly. The confusing bit is when the primary server comes back on...

Hello,I am planning an upgrade to UCCE 8.0 from 7.2(6) and I just noticed in the UCCE  Software Compatibility Guide under IP Phone Support that 7960/40 model is not supported with Unified CM based Silent Monitoring or RSM (See attachment p.8). And al...

I have a client that is going to be using a third party dialer named Soundbite to handle their Outbound traffic.  In order to get this configured, they are requiring us to setup a Type 6 VRU in ICM in order to help pass along statistics so that they ...

We are getting the following error while dailing out from the CTIOS softphone dail pad(Happening for one agent though). We are  on Callmanger 6X and CTIOS 7.2X. Please see the sceenprint attached for the error message. Appreciate any help on this.

Hi Everybody,our customer want upgrade UCCX7 to UCCX8.5, could you please give us some suggestions? currect version: Cisco Application Administration - 7.0(1)_Build168 what steps we need follow up? thanks. I know that only from 7.0(1)SR5 can upgrade ...

Although it seems the answer should be obvious, I'm looking for confirmation on whether or not the Idle sessions count against the Max Sessions for an application. These Idle sessions appear in the Sessions report in realtime reporting. Below is the ...

Hi,Can anyone direct me to link where i can get Contact Center Express 8.5 Demo License File?Thanks.

when outside callers call into our call center the caller gets queued even though there are agents available. If an agent is available then the caller should get routed to them instead of sitting in the queue. I have attached my script to look over a...

I have installed Cisco Unified Contact Center Managent Portal version 8.0.1 on a Windows Server 2003 R2 Enterprise Edition. The CCMP connects fine to the AW but when I try configuring the connection to the Call Manager it always fails with error 503 ...