03-21-2013 04:41 PM - edited 03-14-2019 11:26 AM
Hi ,
How I can record conversation for a remote Agents working from home. I read on the Cisco documents in order to be able to record there should not be any Router between the Agent Desktop and UCCX.
Can someone please clarify it.
Thanks,
Hamed
03-21-2013 07:40 PM
Hi Hamed,
Please refer the below thread,
https://supportforums.cisco.com/thread/272757
Anand
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