Hello, We have the following requirements and need some other ideas/experiences : 1 - What is the best way to use click-to-call from an internal web page displayed in the CAD integrated browser ? Does the Hyperlink Dialing feature can do that, i...
Can someone help me with the SQL query, which would give result of total unused ADMIN SCRIPTs for past few months?? (not the routing scripts)Thanks in advance for your help n concern..!!
Dear Networkers/ Voipers,We have UCCX servers v 8.5.We need to add IVR ports (not agents !) I can't find the part number for IVR ports to order.Can you please help me with this part number? I checked the ordering guide and couln"t find a part nulmber...
Hi AllHas any one done such an upgrade before? I am having some issues on working out the best way to tackle it as the scripts need to be updates to support CVP before we can upgrade. It is also a requirement that no reporting is lost either (or the...
Hi,I am using ICM vestion 9.0. I have a requirement to route calls depending on keyword from sentense. Say for example system retunrs a sentense "I need information on foreign exchange" and I am saving the data in PV1. Now if the sentense has a word ...
HiI have rectently imported CallDetailReport on CUIC v8.5.4. The report is running OK however have following issue;All fields are getting populated correctly but Date Time field only displays Date and not Time (report screen shot is attached).Has any...
Hello,I have a new deployment of UCCX 8.5 that will now be migrating to another physical location. The system is installed with non-HA enhanced licenses. My question is if it is possible to set up non-HA subscriber for UCCX like the CUCM and CUC an...
When trying to save a report in CCUIC, it basically times out. It just sitts there trying to save then eventually stops and does not save. I noticed this is only happening with Windows 7 64bit. Any suggestions?
Guys, I have an issue regarding the UCCX agent functions of transfeering call internally.- Reported issue was one extension was not working - The user did initial steps to correct the issue such as logging out of the cisco desktop agent clearing...
I am gettign UCCX license errro, Please any one get the same error." License errorSome/All of Temporary/Invalid license expire in 23 (days)The UCCX version is :8.5.1.11003-32
Hi,Running UCM 7.x and IPCC Express 7.x. Integration between UCM & IPCCX is configured successfully. Able to see the Agents in IPCCX.Installed CAD on Agent PC, after installation when we run CAD application it shows an error message "A licensing erro...
Hi All,We are getting Notification in CUIC like Common Partition is full. We unable to delete the logs file using Cli as well as using the RTMT.While searching the docwiki got the procedure to delet the document for CUIC 9.0 http://docwiki.cisco.com/...
Hi,I have an UCCX script with MENU step. One of the step is for technical support team. When caller chose this step, information about date and time of the call and calling number should be recorded on a XML file located on the web server.This XML is...
Hi all,We have a client that has a UCCX install that was not configured to use DNS and we'd like to rectify that. Is there a documented procedure for enabling DNS after a server has been in production for a while? I see commands for setting a primary...
Hi,In a UCCE deployment, we have a requirement to integrate EIM (latest version) with an external CRM solution to keep copy of the email in the CRM. The required workflow is as below:1- Email is received on EIM2- EIM would route the email to an avail...
