I have a customer that just placed an order for 12 more UCCE Seats. Can someone explain to me how we get the license ahead of receiving the paper copy. I am curious if we can access the PAK code electronically.Your assistance is greatly appreciated.
UCCX Experts,I am attempting to do web service integration in the CCX script. I tried using Axis 2 - Version 1.6.1 and 1.6.2 (tried with both) to create stub classes and thereby developing my client code. I am invoking the methods in my client code f...
Have a strange issue - downloaded the supervisor desktop from the server and installed it. During startup when it does the update check, I get an error that says:Please update your Application: Version on server: 8.5.1.111, Version on desktop 8.5.1...
how do I get a soft copy of script steps / contents? When selecting print - can only print to a machine. Have not been able to copy the script steps (contents) to a Word or text file. If I choose the box in the Print screen of "print to file' .....
Hi,Have typical situation. I have a UCCE 9.02 setup(still under implementation) using hardphones,We are using the setup for an Outbound Dialer.Once the call is over the agent is put into a Wrap up state for 5 mins (300 secs..though configurable). Onc...
Is there anyway to still recording calls if the QM Server is unavailable and when come online again start to uploading the recordings??Actually if the server is down, the call is not recorded.CUCM 8.6UCCX 8.5QM 8.5
Hi All,During our initial phase of deployment to CUIC reporting tool we want to offer similar features to our team to ensure smoother transition. However, I'm seeing discrepancy in data pulled by two different reporting engines - Webview 7.5 and CUIC...
We are running into an issue when replace either a phone or computer(using IPCC). When try to swap out a PC and install a new PC with a new MAC address and setup the IPCC back on the PC so the user can log into agent we get an error. We change the MA...
I tried downloading a local copy of the cisco agent desktop from our UCCX but it doesn't seem to work after the installation. But if i run the install from the UCCX server it does work. It seems that running the install from UCCX server configures ...
Hello, We have the following requirements and need some other ideas/experiences : 1 - What is the best way to use click-to-call from an internal web page displayed in the CAD integrated browser ? Does the Hyperlink Dialing feature can do that, i...
Can someone help me with the SQL query, which would give result of total unused ADMIN SCRIPTs for past few months?? (not the routing scripts)Thanks in advance for your help n concern..!!
Dear Networkers/ Voipers,We have UCCX servers v 8.5.We need to add IVR ports (not agents !) I can't find the part number for IVR ports to order.Can you please help me with this part number? I checked the ordering guide and couln"t find a part nulmber...
Hi AllHas any one done such an upgrade before? I am having some issues on working out the best way to tackle it as the scripts need to be updates to support CVP before we can upgrade. It is also a requirement that no reporting is lost either (or the...
Hi,I am using ICM vestion 9.0. I have a requirement to route calls depending on keyword from sentense. Say for example system retunrs a sentense "I need information on foreign exchange" and I am saving the data in PV1. Now if the sentense has a word ...
