UCCXD Scripting Question Version 7.1

[dcnetworkengineer11]

I’m running UCCXD version 7.  I’m setting up call center, skill base routing and Queues.  I was curious if it is possible to configure your script for queues and have one telephone number calling in a separate menu option. So basic having 3 menu options one of day, one for night and one for backdoor. I don’t want the one line to go into the queue with the rest of the calls.  I want it to access its own menu.  Do you have any example scripts?

[Amer rajai Sha'er]

Hello,

Let me get this straight.

You need to configure normal script with menu and CSQ for callers but when a specific caller called this number , you need it to use a spearate menu , is this right ?

If this is case , this is easy , what what you have to do is to place a IF statment at the begining of the call , check the incoming called number with the number or numbers you want to use a spearate menu , if it matches , then use the go to and place a flag above it's menu , otherwise , use also the go to label and place another label above the menu which you want all callers to play.

Amer

[dcnetworkengineer11]

I have tried that and the call still goes into the CSQ. No success.

[Amer rajai Sha'er]

Hello,

Did you do a debug for the script and call from that line and check what where the call is going and why it is not matching in the IF statment ?

Amer

[dcnetworkengineer11]

I didn't get any errors  on the debug or validation the call just goes into the CSQ. It like it can't separate the call from the menu. 

[Amer rajai Sha'er]

What about the IF statment , what is the value you are getting and the value of the comparing to , this is the key.

Amer

[dcnetworkengineer11]

i have it compared to holiday and emergency script.