Contact Center

I will be doing a UCCX 5.x to 8.02 upgrade. The current 5.x systems is licensed with 33 premium seats. I have the major upgrade 5 to 8 PAK already, but the customer does not have the 5.x premium license file, and it it is not on the server. All UCCX ...

Team - we tried installing UCCX 8.0(2) HR on a windows 7 Enterprse and it gave an error and aborted.Is there a way to make this work? Or do we need W7 ultimate?Also with XP some times we get errors looking for a network place (may be this is some pro...

Hello,Anybody knows upgrade part numbers for Contact Center Enterprise 7.2.3 to 8.5?I have not found it in ordering guide...Thanks in advance,Víctor

Hello!I am running UCCX 7.0(1) SR4.Attempting to restore all the data from this server to a new server I have created in a test environment.OS matches (2003.1.4aSR7).UCCX on both servers is on same version.Both hostnames are exactly the same.Both IP ...

Hello,I am trying to install the agent desktop.  My  issues is I can't seem to find where I download it from.  I have  already run the CAD desktop configuration.  When I go to the plugins  section it has the supervisor desktop.  I downloaded that, bu...

Hi,We trying to deploy CVP standalone model with Media files on the flash of the VXML gateway. I have configured flash:abc.wav in the URL tab in VXML script but hearing the error message of the VXML server.what i need to configure in the Studio scrip...

Hello,Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.Thank you!

Hi,We trying to deploy CVP standalone model with Media files on the flash of the VXML gateway. I have configured flash:abc.wav in the URL tab in VXML script but hearing the error message of the VXML server.what i need to configure in the Studio scrip...

Hi Experts!I have a request from my customer that he want to be able to configure different workflows based on number of calls waiting in queues!Basically he want to send Email if certain Action criterias are fulfilled. When i specify Emial server an...

I have had some problems with creating a new activity as an agent in EIM. This is for a new installation of Cisco EIM/WIM 4.3(1) integrated with UCCE 7.5.I have raised this with Cisco TAC. But they are still investigating.When I login as an integrate...

Has anyone created a custom function or procdure in UCCX8 Informix?  Have the function ready to go but cannot add it.  Have tried running the entire script to add it by using Squirrel and IBM Data Studio but get syntax errors.  How does 1 add a funct...

Anybody know of a system requirements chart or something that can help me upgrade our UCCX servers. Our servers didn't go through cisco staging apparently so i do not have the proper cisco model numbers on them for the compatibility matrix. The serve...

I have a script that perfome some recording. The caller can be either external caller (from PSTN) or internal caller (internal IP handset). External caller all work correctly, however for internal caller, if the internal caller put UCCX on hold and u...