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Hello all,We just started receiving DB connection errors when trying to login to the Historical reports.the error says: "All available connections to database server are in use by other client machines. Please try again and check the log file for err...

Hi team,on Monday evening I tried a whole failover szenario at my customer. The customer has anUCCE 7.5.5 environment with progger01 (side A), progger02 (side B), awhds, cvpcallsrv01(side A), cvpcallsrv02 (side B) and cvpopsconsole. For my failover t...

I am running IPCC Enterprise 6.0 with IP IVR 3.5.1 and CCM 4.0.2a. I am seeing the Application Subsystem is stucked in Partial Service and the JTAPI Subsystem is flapping between in_service and partial_service on one of the IVRs. Can someone please t...

Hello,i have a problem with configuring a Accumlative SLA on the CUIC , i am using the CUIC 8.0 call-type Historical All-fields , when i generate the report , it only gave me per half hour interval for every calltype and there is no summary , i tried...

I’m running UCCXD version 7.  I’m setting up call center, skill base routing and Queues.  I was curious if it is possible to configure your script for queues and have one telephone number calling in a separate menu option. So basic having 3 menu opti...

Hi All,In an ipcc 8.0 deployed with CVP 8.0.3, I need to transfer information from ICM to CVP after agent hangs up and customer is transferred automatically to an IVR CVP survey. (using automatic post call survey feature of CVP)I have tried to fetch ...

HiWhile configuring the SIP Dialer Component in Admin Workstation via the OUTBOUND OPTION DIALER what shoud be selected under the option"ICM Peripheral Name".In a document i could see a note like "Note : This peripheral is the CallManager PG, not the...