UCX 9.0 Add Team to Supervisor Desktop Dropdown

[Reuben Gehman]

I have created to 3rd team for our contact center, but it does not appear in the team dropdown in Supervisor Desktop. Supervisors and Agents have been assigned to this team, including the supervisor user trying to view the team in CSD. What have I forgotten to do? We are using UCCX 9.0

[Juan Ospina]

Hi Reuben Gehman,

It may be silly, but did the Supervisor restart CSD?

[Reuben Gehman]

Not a silly question, that's the first thing we tried.

[Deepak Rawat · Accepted solution]

Nothing extra you need for this. As long as you have selected the Supervisor for a Team, you should be able to see that in CSD if logged in using that supervisor.

Exception to above statement, if the Supervisor Access is set to "Access to all Teams" under System Parameters then any supervisor should be able to see all the teams which exist in UCCX irrespective of the fact if they are Supervisor for those teams or not.

Looks like sync is not happening properly here. Try restarting below services form UCCX, can be done in Production hours:

Cisco Desktop LDAP Monitor Service

Cisco Desktop Sync Service

Note : Restart above services on secondary server as well in case of HA

Regards

Deepak

[Reuben Gehman]

Thanks Deepak,

Bouncing the Cisco Desktop Sync service fixed the issue.

[Deepak Rawat]

Glad the issue had been resolved Reuben and thanks for updating the forum.

Regards

Deepak