Hello ,
I am trying to determine how many concurrent calls we can have at the moment,
based on my licencing it appears we can only have 5 concurrent outbound calls,
can somebody please assist me with confirming this?
thanks
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 20
Cisco Unified CCX Premium Seat(s): 10
High Availability : Disabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Maximum Agents: 400
Inbound:
Available Inbound IVR Port(s): 20
Outbound: (Predictive and Progressive only)
Cisco Unified CCX Licensed Outbound IVR Port(s): 5
Cisco Unified CCX Outbound IVR Port(s) In Use: 0
Cisco Unified CCX Licensed Outbound Agent Seat(s): 5
Cisco Unified CCX Outbound Agent Seat(s) In Use: 0
