Unknown orginator DN (calling number) in CUIC historical reports
We're having issue with CUIC reports not showing calling number correctly for some calls.
We're running a call centre (UCCX) and all callers use Jabber clients that are registered to a single CUCM cluster.
When we run historical reports, such as detailed call by call CCDR report or detailed call CSQ agent report, most calling numbers are shown correctly but for some calls, the caller ID/directory number just says unknown.
I believe all Jabber devices share the same configuration in CUCM.
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
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