Unusual login IPCC

[c.fotia]

Environment: IPCC 6.0 and CTIClient Toolkit 4.7

We have some multiskill agent. That's work fine but unexpectedly they are logged also in wrong skill.

e.g. Agent A is member of skill X and Y. When logged appear logged in skill X, Y and Z!!!

t_Skill_Group_Member, t_Agent and t_Skill_Group tables are filled with correct values and aren't problem with Integrity Check, Deleted Objects or Unreferenced Ocjects tool. All seem right.

Any hint?

Thanks

[mchin345]

This doc shows on how to use the multiple skill agents.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide_chapter09186a008018eac4.html#1260979

[c.fotia]

Hi,

the customer environment is based on IPCC 6.0 Enterprise and my issue is not due to multiskill. When the agent make a login with CTI Client on CTI server is logged in correct skill (one or more like on DB) AND in "phantoms" skill(s) that aren't in DB table or anywhere...

Incredible....

[Zin.Karzazi]

Hi,

just try shutting down the CTI OS Server and retarting it (do the same with Sophtphones)

and you definitly need to take a look at this document:

Cisco ICM Software CTI OS Troubleshooting Guide

http://www.cisco.com/application/pdf/en/us/guest/products/ps14/c1237/ccmigration_09186a008022819d.pdf

do a search for (Skillgroup).

Karzazi

[sanjeev.thallikar]

Zin is on the right track. IF you are using CTI toolkit (non-CTIOS), restart the CTI Server Service. If you are using CTIOS Agent and supervisor desktop, restart CTIOS service.

Logout the agent and relogin again.