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Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

alexbaptista
Level 1
Level 1

Hello all,

I need to upgrade UCCX 8.5 for 9.0, my doubt is when I do this is necessary to update the version of CSD and CAD on the computer user or this will occur automatically?

Thanks.

2 Accepted Solutions

Accepted Solutions

Hi Alex, here is the Cisco CAD installation guide. It talks about installing or upgrading CAD:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/cad90ccxig.pdf

Best Regards,

Gabriel

View solution in original post

Chris Deren
Hall of Fame
Hall of Fame

By default users will be prompted to update their CAD upon next login.

HTH,

Chris

View solution in original post

4 Replies 4

Hi Alex, here is the Cisco CAD installation guide. It talks about installing or upgrading CAD:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/cad90ccxig.pdf

Best Regards,

Gabriel

Thanks Gabriel.

Chris Deren
Hall of Fame
Hall of Fame

By default users will be prompted to update their CAD upon next login.

HTH,

Chris

Thanks Chris