Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

[alexbaptista]

Hello all,

I need to upgrade UCCX 8.5 for 9.0, my doubt is when I do this is necessary to update the version of CSD and CAD on the computer user or this will occur automatically?

Thanks.

[Gabriel Saavedra · Accepted solution]

Hi Alex, here is the Cisco CAD installation guide. It talks about installing or upgrading CAD:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/cad90ccxig.pdf

Best Regards,

Gabriel

[alexbaptista]

Thanks Gabriel.

[Chris Deren · Accepted solution]

By default users will be prompted to update their CAD upon next login.

HTH,

Chris

[alexbaptista]

Thanks Chris