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Hi,I have a script that is checking the agent state, if the agent state is ready the script will parse an XML document and it will take the phone number of a contact, after that I use a place call step to call that phone number, I play a prompt for t...
Hi I have a Unity 5.0 with an Exchange 2007 as a message store partner, when the Unity sends the voice message and the subscribers open the mail in the outlook, the attachment is the subject of the email with an envelope at the left, and to see the ....
Hi, I have imported a contact list that has two different phone numbers for a contact, how is the proper way to use the skip-next action for the system to use the second number to try to reach the contact after calling the first number and realizing ...
That is working as design. When you set the connect parameter of a Select Resource step to "no", then this step just reserved the agent, then you need to use the Connect step to transfer the call to the reserverd agent, that is why the supervisor see...
Shibly
Is the same configuration, you just need to change the outbound voip dial-peer to set the destination pattern with the agent's DN or a wild card if you have more than one agent.
Gabriel
Also you can externaly query the real time tables of the Historical Reports DataBase with the uccxhruser or the wallboard user, so if you see there 5 abandoned calls, then your own custom application can send the alert via email or something else.
G...
