Hi,I have a script that is checking the agent state, if the agent state is ready the script will parse an XML document and it will take the phone number of a contact, after that I use a place call step to call that phone number, I play a prompt for t...

Hi I have a Unity 5.0 with an Exchange 2007 as a message store partner, when the Unity sends the voice message and the subscribers open the mail in the outlook, the attachment is the subject of the email with an envelope at the left, and to see the ....

Hi, I have imported a contact list that has two different phone numbers for a contact, how is the proper way to use the skip-next action for the system to use the second number to try to reach the contact after calling the first number and realizing ...