Urgent Priority Question

[john boxold]

Good evening.

I hope im just burned out and not thinking clearly. I would like to ask for help in clarifying this design. in UCCX 11.6 I am using 3 queues that route to the same Resource group and team.  Each queue has a separate application. The queues are assigned to skills and the skills to agents. Each skill is assigned 10 for 5 of the 12 agents. I have a set priority of 10 on queue 1.  As I understand the set priority will send the queue 1 call to the agents over queue 2 or 3 as soon as they become available.  Do I need anything for the queue to be prioritized over the others. I have read a few of the other discussions. In my mind they are all just a little different, i see some set enterprise call info, which I do not have in the scripts.

[W S H FERNANDO · Accepted solution]

Hi John
If I understood correctly, you have three Applications, and one CSQ for all of them, But you have to Prioritize calls from one application/queue.

If this the case, you are right, just you the Set Priority on the Script in the application which you need to give priority.


Regds
Sasith Fernando

[john boxold]

Hi, Sasith.

Thanks for your reply