Today I looked at the crtp in the cisco documents and tried a simple example. But that was unsuccessful.
Can somebody tell where I went wrong ?
1) vxmlFile = "crtp:/Documents/sample.vxml"
2) sampleURLDoc = create xml doc (vxmlFile)
3) sampleURLDoc = cacheDoc(sampleURLDoc)
4) myNumber = voice browser(--Trigger.Contact--,sampleURLDoc)
At step I get the error cachedDocument cannot be cast to URLDocument.
I tried this in UCCX 8.5
Appreciate your help.
At step 4 I am getting the error cachedDocument cannot be cast to URLDocument.
Does anyone know how to use crtp to ready vxml document for voice browser element.
Or is there any better way to read the vxml documents from document repository in UCCX 8.5 environment?
the error message is clear, the expected parameter should be of type 'URLDocument' - not Document.
Try using the URL (pointing to that VXML) instead.
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great! That helped. Thanks Gergely Szabo.
I ran into another issue I am referencing grxml files in the vxml document.
Now I am getting
Voice Browser exit with error: nested exception is:
com.cisco.voicebrowser.VBExecutionException: Fatal Error; nested exception is:
com.cisco.dialogservices.UnsupportedGrammarException: Grammar type not supported
google tells this link
And here is my CMT configuration -
Do we have any solution for this? I want to use grxml files.
uccx version 22.214.171.12402-22
Thanks for you help.
Vxml is ---
and this is the grxml ---
Hi Gergely Szabo,
One of our clients upgraded from uccx 4.x to uccx 8.5. The scripts in uccx 4.x uses voice browser elements
and the vxml code uses grxml files.
From the grxml files we will be reading series of DTMF tones.