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Hi,In UCCX 8.5 is it possible to disable recording but still allow silent monitoring in the Supervsior application?Would it be as simple as stopping the Cisco Desktop Recording and Playback Service and leaving the Cisco Desktop VoIP Monitor Service r...

Agent is stuck in Reserve, Everytime I put through a test call it puts the agent in RESERVE and locks up the Agent CAD until I hang up my cell phone.any troubleshooting Ideas out thereCAD version 7.6.3

Dears, I am doing a fresh installation of CRS 5.0.2SR01_Build053 on MCS 7816 server. I used Cisco OS media for the OS installation and I have 2003.1.5aSR8.Once I start the installation, it gives me the attached error.Any body faced this issue ? and w...

I am running UCCX - 7.0(1)SR03_Build011agents sometimes get this msg."the agent extension is out of service.   Ready state change and call control operations cannot be performed".I do see other netpro discussion where ppl restarted the CTI manager on...

Dear All,We have ICM 6.0 with 5 cluster  simplex PG setup... We plan to upgrade next month... but today we have issue with one of the PG server... When we try to start the ICM service, after 5mins the error pop-up shows "icm node manager manager shut...

Can someone help me enable multiple language system prompts? Would it require re-installing or at the minimum running the original UCCX media  disk to install addional language system prompts? Is there a better way of of "enabling" additional languag...

When replacing wav files in CVP 8, what service(s) needs to be restarted for the new wav files to play?  We replaced an old wav file with a new one.  Somehow the old wav file still plays.  I'm guessing that it is cached and either the server needs to...

cisco unified communication manger expressRemote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents ...

Hi there !when clients are going to be handled by an agent, the client hears only one ring .. meanwhile the agents phone is ringing.. but the clients don't know..1. how can I make the clients hear all the rings ? 2. is it possible that the clients d...

  I'm trying to export real-time and historical report to Excel format in my lab environment with no sucess. When I click export button, I receive "error on page" message.  Does anybody here got same problem? Any sugestion?

My customer has an older CCX for Auto Attendant function with CUCM 8.5 . Is it possible to integrate to them via CTI?Regards,

If you have any issue where one side of the Database is corrupt and replication isn't working properly. Here are the steps that you can follow1. Confirm the NIC configurations on both servers before proceeding.2. Stop exiting replication connection b...