Contact Center

     I have been task by management to find a contact center solution compatible with Cisco Unified Communications Platform and Microsoft Lync. Anyone out there know if Cisco Contact Center would support this deployment or know of any other third par...

Hello,I installed the socialminer software sucessfuly and i created a fan page on facebook ,  configured the feed on the CCP and the status of the feed is green.My problem is that when i try to reply to a post from the home page of the CCP , it gave ...

Dear Support Community,I need to set up a script to read SQL Server 2005 Express records. The SQL Server 2005 Express is compatible with the UCCX 8.0?Let me know if you need more information

what's happen?At the replication process error,  the issue occures like below.Seeing that the time, maybe It's occures in the purge cycle. [Version Information]ICM 8.5.300:30:00:925 la-rpl Trace: Server is returning a STARTING POINT for table t_Trunk...

Need a little help in getting a document to write and upload correctly.  Where the attached script works fine in UCCX 7, it does not work properly in UCCX 8.  Basically, I understand UCCX 7 goes from a Windows version to Linux and the directory right...

What is a Service_Real_Time_Table and when does this table get populated? And what are the configurations required to have this table populated? I have created a service and define the service types and service level threshold. Also I have added the ...

Hi- We are running a unity connection call handler to handle the menu options of our agent calls.  the department wants to be able to change the greeting at any time which is why we are doing this.  The call comes into UNITY and whatever menu option ...

Hi All, In our new IPCCE setup, agents take around 30 seconds to login to CAD. The CAD version is 8.5.2(a). All edge sites users will take around same time to login. Is this normal or any method to improve the login time?The current ctios based agent...

Customer is doing a physical to virtual parallel build and wants to backup the existing systems, and recover them onto the new virtualized server.  The new servers will have different names and different IP addresses.I'm thinking the name has to be t...

Hey everybody, ever since we upgraded our UCCX system to 8.5 in the reports all the calls that were previously being regarded as Dequeued are now being regarded as "Handled by other".  Nothing changed as far as our IVR goes, I've still got Dequeue (-...

Dear Cisco Support Community,I would like to know how to archive the following items into a CCX script;I have 1000 .wav files separated in 10 categoriesCustomer will choose the category and I need to play the .wav files according the category.I need ...