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Beginner

Video integration with CVP

Hi,

 

I am in process to integrated Video in CVP comprehensive deployment using 

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_mobile_1151/configuration/guide/rcct_b_remobile-solution-guide-11-5/rcct_b_remobile-solution-guide-11-5_chapter_0111.html

 

The only change is we are using third party Video Media Gateway. 

 

When the videoconnect.tcl is generating the new invite with EO which contains same SDP info. which initially CUBE offered to CVP

we want to send a DO offer rather than EO, so that SDP can be re-negotiated with caller, which in turn caller  will get option to upgrade to Video call if this handset is compatible. 

 

Any support will be highly appreciated. 

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Rising star

Re: Video integration with CVP

You probably already know this and I know this probably doesn't help you, but Remote Expert Mobile went EOL last year and I think the deadline for any last software updates is next month. Here's the notice.

https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/remote-expert-mobile/eos-eol-notice-c51-741854.html

There's been no official Cisco replacement for the REM solution that I've seen unfortunately.

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Beginner

Re: Video integration with CVP

Thanks for your reply!!!

 

I am using third party Video Media gateway. Only option what I am looking for if the VXML Gateway or CUBE can send Delay offer to the third party Video Media gateway. 

 

As of now its sending early offer. 

 

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Beginner

Re: Video integration with CVP

 
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