VXML application hotevent connection.disconnect.hangup causes infinite loop , CVP 11.6 along with VVB.

[jimmy jain]

Subject :-

1) VXML application hotevent  "connection.disconnect.hangup" causes infinite loop , Comprehensive Model , CVP 11.6 along with VVB.

We have a Observation , when we catch HotEvent "connection.disconnect.hangup" in vxml application, it catches the hotevent but session gets into loop and application re-catches the HotEvent at "CVP SubDialog Return" element.

this loop continues unless we restart the VXMLService or we restart the VVB Engine.

I believe we are hitting Cisco bug CSCve28300.

Did anyone encounter this ? any pointers for workaround ?

bug says there is no workaround, I am in process of reaching out to TAC.

[Quigath]

What are you trying to do in catching the hangup event? There may be another way to do this.

[jimmy jain]

Thanks Brent, we had discussion on other thread and did found a work-around.

I had to execute few DB Insert calls and few web-service calls post disconnect event.

Changed in HotEvents Strings with VVB11.6