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Hi Finesse DevNet TeamI am just wondering if you can please help me with the below queryWe have just started to use  Cisco Finesse Supervisor Desktop 10.6Under Manage team-> Team Performance section, all Agents are listed by their names in alphabetic...

In a call studio application, there is Secure Logging which allows you to mask certain PII (ssn, dob, etc.) in the activity logs and reporting. However, if the environment is integrated with Nuance Recognizer, that information is still in the call lo...

how can i change column name in the Phonebook.Currently by default Phonebook is showing LastName,First Name...i have to change the name to LOB Name(Instead of Last Name).Any help is really appreciated.

Working on the Finesse Screen Pop Gadget - how do I activate my gadget's tab once the call is answered  - highlighted in red below is what I am trying with no luck..if (numDialogs==1) {                        html += '<iframe src="myCRMURL' + callvar...

Hi, I'm new to developing gadgets, I have a problem that I do not know how to solve. My gadget shows supervisor information and queue statistics. As I had problems showing the statistics, I took an example of one already prepared and integrated it wi...

Hi folks,i am trying to develop a gadget which does alerting on Agent screen when there is a call in queue assigned to the Agent.i was trying to use User.GetQueues() to get the list of queues per agent, but found it only works for Supervisor and not ...

Hi Currently Finesse accept content with xml and returns in xml format for http response, do we know does finesse content response can be in JSON format? We are using UCCE 11.6 and finesse 11.6 versions https://developer.cisco.com/docs/finesse/#!user...

We are having an issue with our new Task Routing setup. We are getting tasks properly routed to Finesse agents via Task Routing so that direction of flow is working. What isn't working is that Closed tasks by Finesse agents are not being removed from...