question if we use call studio Transfer element to transfer a call outside call centre environment Using bridge feature , do we still have call control on CVP level or is it only supported internally. i have to transfer a call to mobile number and if the person doesn’t pick or busy, We need to reroute the call to call centre again.
For better tracking of calls, try to use label node in ICM Script instead of Transfer element in CVP. ICM will document on what happened to the call if you use Label node. And also you can enable requery on Label node to pull back the call if the call wasn't answered. Hope this helps.