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Hi Folks,question if we use call studio Transfer element to transfer a call outside call centre environment Using bridge feature , do we still have call control on CVP level or is it only supported internally. i have to transfer a call to mobile numb...
Hi Champs,Is it possible to call VXML mirco-app directly from ICM admin script rather than routing script. I have a requirement to call a VXML application to update some custom tables on specific dates / time e.g office close / open hours. So i want ...
Hi Folks,Can we define specific ports in UCCE Dialler to use them for specific campaign. e.g. If we have range of dialler port 100 - 200 and we want to use 150 -200 range of ports for specific campaign. Therefore whenever we run that campaign dialler...
Hi Folks,
Do we need to enable DirectPath I/O for both Public and Private VM NIC settings in UCCE deployment for Router, Logger and PGs. Deployment type B-series with SAN not UCS servers. What i remember it should be disable for both NIC or only enab...
Hi Folks,
We have signed certifcates from Certificate Authority and trying to upload them on finesse server 11.6 and able to upload the Root & Intermediate certificates but while uploading the application certificate it gives the following error.
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@janinegraves : did you try to save the value of FromExtVXML arrays (from VRU payload ) to Agent Payload. does it save the values and forward it to Agent desktop ?
Hi pk88,Target Requery doesn't work with mobile numbers as destination. It does work if the call transfers with in IP network. Also just to update i did find VXML Transfer node with bridge does the same what i am looking for including the mobile carr...
Thanks, Janie,So first option is not the requirement as i need to execute the call flow as well inside the VXML app.Also let me be precise about my requirement and idea so i am sure i can get better ideas.Requirement / Problem:Currently we have Table...
