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WebChat EIM/WIM 9 standalone database info

George Michaell
Level 1
Level 1

Guys,

 

Looking for the specific table detail where I can find what were the text messages exchanged between customer and agent, so I can extract the same info for agent evaluation.

 

Secondly, where can I find the realtime info in the DB so I can display the same on the wallboards.

 

Regards,

AB

1 Reply 1

George Michaell
Level 1
Level 1

Any GURUUSS...