WebEx CC - Writing Connector or Agent Desktop for WebDx Contact Center

[upchaurasia]

Hi All,

We are planning to write Connector (Middleware) for Cisco WebEx Contact Center. This middleware will handle all the request from agents (like login, logout, change status etc.) and call respective REST API of WebEX Contact Center. This middleware will also subscribe for the evnts.

I have created an integration application in WebEX platform and got an access token after getting the auth URL.

My question is how login API will be called and how agent will be authenticated if there are no user id and password parameter in login API. It only takes dialnumber parameter.

We already have similar middleware for UCCE and UCCX using Finesse API.

Thanks & Regards,

Umesh

[Arunabh Bhattacharjee · Accepted solution]

HI Umesh,

Please use this example as a reference, video is embedded in the readme
the Login is the regular Webex authentication with CI where form based authentication occurs
The login API is the second step

https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/desktop-sample/desktop-api-sample

[Janos Benyovszki]

@upchaurasia would the agents have their own OAuth access token in this scenario? Because that would already contain the agent detail to make the https://developer.webex-cx.com/documentation/agents/v1/login API work with it.