How can I set up a recording backup server properly ? the documentation provided by Calabrio is not that clear about that particular point, Tried to install a second server and ended up by destroying the config in the primary server and did everything from scratch
my goal is to have a recording backup server that can handle recorded calls and archive them when the primary is down
Any input is appreciated
I also doing a similar setup to obtain backup for qm recording. one thing I need to know is have you clustered the SQL servers on both servers. or servers are running as standalone servers?
for me I only installed the following components:
|Site Upload Services|
so all services except for:
|Web Base Services|
|Operational Base Services|
Kindly rate useful reply.
What if i've accidentally install all of QM components in the secondary server. How to safely remove Web Base Services & Operational Base Services without affecting production?
Have you tried running it with all the components on the secondary server. Not sure if there would be an impact. If you have and it is causing issues, you will need to run a repair on that installation or reinstall from scratch. In order to keep it from impacting production, remove all references to the secondary from the primary server and then complete the tasks. I would still do it after hours though, and if you are 24/7 do it a low traffic point, just to be safe.