When do we use Translation Route to CVP?

[Thammaya Gupta Kedarasetty]

Hi All,

What is the differnece betwen "Transaltion Route"  and "Send to VRU"  ??  When do we use "Tranlation Route" and "Send To VRU" with CVP??

I thought we can use "Translation Route" can be used in case of IPIVR only and "Send To VRU" for CVP only.

Thanks in advance!!!

Regards,

Thammaya Gupta K.

[Dass Prakash R]

Hi,

Send to VRU:

When ICM software executes a Send to VRU Node, it looks up the call's Dialed Number, theDialed Number's Customer and the Customer's Network VRU. If that fails to retrieve a NetworkVRU, the router uses the system default Network VRU

Translation Route to VRU:

For Type 2 and Type 8 VRUs, you can send a call to a VRU by using the Translation Route toVRU node

When ICM uses the translation route to VRU method to route a call to a Type 2 SCI VRU, theVRU becomes the new routing client (dynamic routing client) for the call. This means that thenext Connect message is sent to the VRU from the CallRouter to connect the call (to an agent,for example)

For more detail on the above you can check on the ICM scripting Guide from the below link

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/user/guide/ipce70sg.pdf

Thanks,

Dass

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