When trying to login to CRSHistorical reports I recieve an error.

[George Phillips]

Intermittently I recieve the following error when trying to login to CRSHistorical Reports.

"All available connections to database are in use by other client machines. Please try again later and check the log file for error 5054".

How do I locate the cause of this error?

[joesnyde]

Hi George,

You might be exceeding the amount of HR Session Licenses configured. Go to Appadmin > System > System Parameters > Number of HR session licenses and increase the value. This does not take away an agent license.

Attached is a screenshot for your reference.

Joe

[George Phillips]

Hello Joe,

I increased the number of HR session licenses from 5 to 7 and this should help us.

Can you tell me how I can monitor how many and/or which users are logged into CRS Historical Reports at any given time?

Thank you very much for your reply,

George