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joesnyde
‎10-11-2020
Cisco Employee
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100 Helpful Vote
15 Accepted Solution
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Member since ‎10-23-2006
256
Posts
130
Helpful
18
Solutions

Re: Activate account without email verification.

Created by in Collaboration Applications
10-21-2017
10-21-2017
Hi KelliBased on the response message it appears that these two fields cannot be changed"Invite Pend...

Activate account without email verification.

Created by in Collaboration Applications
10-20-2017
10-20-2017
Is it possible to manually change a new user's account status without having the user activate throu...

Re: UCCX 8 and the request to the cisco CTI server timed out

Created by in Contact Center
12-07-2011
12-07-2011
Hi JosUpdating the ports configured for the LDAP server does not require a reboot, the port update i...

Re: UCCX 8 and the request to the cisco CTI server timed out

Created by in Contact Center
12-02-2011
12-02-2011
Hi JosBy updating the phonedev.ini file or restarting the AXL service you could be masking a problem...

UCCX 5.0.2 shedule backup doesn't start

Created by in Contact Center
11-09-2011
11-09-2011
Hi OlgaDid you also setup the back storage location? This is necessary for the backup schedule to ru...

UCCX 7 Licensing Question (Enhanced to Premium)

Created by in Contact Center
11-09-2011
11-09-2011
Hi JPSweeney77,Be sure to remove the Enhanced licenses after you upload the new Premium licenses. CC...

Re: UCCX email queues

Created by in Contact Center
11-08-2011
11-08-2011
Hi Scott,Wanted to verify where the issue is, you wote the following Scott Brien wrote:The agent ema...

Cisco Unified Contact Center Express Password Recovery

Created by in Contact Center
11-04-2011
11-04-2011
Hi Nizar,The passwords you are trying to reset is for the Application user, typically used for the i...

Re: UCCX 8.5 HAoWAN issue

Created by in Contact Center
10-29-2011
10-29-2011
Hi JonI will take a look on Monday and discuss the logs with the current engineer.ThanksJoe

Re: UCCX 8.5 HAoWAN issue

Created by in Contact Center
10-28-2011
10-28-2011
Hi Jon,Thanks for the details. Could you let me know the service request number. I would like to tak...

Re: UCCX 8.5 HAoWAN issue

Created by in Contact Center
10-28-2011
10-28-2011
Hi Jon,We ask for packet captures many times since this is a very powerful tool for troubleshooting ...

Uccx 7.0(1) agent chat logs

Created by in Contact Center
10-19-2011
10-19-2011
Hi Baris,The supervisor would see any chat transcripts with agents in the same directory on their PC...

Re: UCCX XML document update problems after upgrade to 8.5(1)SU2

Created by in Contact Center
10-18-2011
10-18-2011
Hi GrahamExactly the behavior you encountered, opening and saving a script from the repository will ...

Uccx 7.0(1) agent chat logs

Created by in Contact Center
10-18-2011
10-18-2011
Hi Baris,At the agent PC navigate to C:\Program Files\Cisco\Desktop\log\transcripts. The folder will...

UCCX 8.5.1 SU2 & CUCM 8.6.2a compatibility

Created by in Contact Center
10-17-2011
10-17-2011
Usually they are posted monthly. But I don't have any time frame at the moment.Joe
Public Statistics
Date Registered ‎10-23-2006 05:25 AM
Date Last Visited ‎10-11-2020 10:53 AM
Total Messages Posted 256
Total Helpful Votes Received 130
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