where are reason codes defined

[abukuru95]

Hello everybody. i have some reason codes for agents but i would like to know where these are configured on the UCCE.

any help is appreciated.

are they configured on the CUCM or UCCE?

[anchoudh · Accepted solution]

Hi,

Open the ICM config Manager-> List Tools-> Reason Code List.

Hope it helps.

Anand

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[abukuru95]

hello Guys, thanks to all for your help

[geoff]

Configured in ICM. Are you using CAD or CTIOS? If CAD, you need to assign them to the workflow - if CTIOS, you create them in the registry of the server and manually align them with the config.

Regards,

Geoff