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Which RTMT logs for agent resource changes

thomascollins
Level 3
Level 3

In UCCX8, when supervisors use App Admin to re-assign skills (add/remove skills from agents), is that logged anywhere?  If so, which RTMT log would I pull?

Thanks

Tom

1 Accepted Solution

Accepted Solutions

ankitaja
Cisco Employee
Cisco Employee

You can look at MADM ( Cisco Unified CCX Administrator logs).

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1 Reply 1

ankitaja
Cisco Employee
Cisco Employee

You can look at MADM ( Cisco Unified CCX Administrator logs).