04-19-2011 06:27 AM - edited 03-14-2019 07:47 AM
In UCCX8, when supervisors use App Admin to re-assign skills (add/remove skills from agents), is that logged anywhere? If so, which RTMT log would I pull?
Thanks
Tom
Solved! Go to Solution.
04-19-2011 07:15 AM
You can look at MADM ( Cisco Unified CCX Administrator logs).
04-19-2011 07:15 AM
You can look at MADM ( Cisco Unified CCX Administrator logs).
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