Hi, What is the version of IPCC you are running?What do you mean when you say agent goes active?Please refer to this guide below for UCCX 5.0. Refer to pg 65 for Agent Summary report.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_...

HI Bill, Please try this location\program files\wfavvid\tomcat_appadmin\webapps\TUP\CAD\SR\CAD Clients Service Release.msidoes work.Difference is the SR folder in the path...this means the update path should look like;TUP/CAD/SR/CAD%20Clients%20Servi...

Hi, do you have full blown SQL 2K installed on the servers. If not, please intsall that as MSDE is not supported with high Availability. It only works with Standalone.ThanksAnkita

Hi ,Is it just happening to some particular agent that there state wont change or random users ?Also, if its happening to same users does it happen everytime or intermittently?Where have you made the timer chnages? In CDA?ThanksAnkita

Hi,UCCX standard does not comes with Agent Desktop. You can only user IPPA for agents with standard uccx.Note: CAD is not available in the Standard package starting from CiscoUnified CCX 5.0(2).SRND doc.http://www.cisco.com/en/US/docs/voice_ip_comm/c...