Hi, What is the version of IPCC you are running?What do you mean when you say agent goes active?Please refer to this guide below for UCCX 5.0. Refer to pg 65 for Agent Summary report.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_...

HI Bill, Please try this location\program files\wfavvid\tomcat_appadmin\webapps\TUP\CAD\SR\CAD Clients Service Release.msidoes work.Difference is the SR folder in the path...this means the update path should look like;TUP/CAD/SR/CAD%20Clients%20Servi...

Hi ,Is it just happening to some particular agent that there state wont change or random users ?Also, if its happening to same users does it happen everytime or intermittently?Where have you made the timer chnages? In CDA?ThanksAnkita

Hi,UCCX standard does not comes with Agent Desktop. You can only user IPPA for agents with standard uccx.Note: CAD is not available in the Standard package starting from CiscoUnified CCX 5.0(2).SRND doc.http://www.cisco.com/en/US/docs/voice_ip_comm/c...