Whisper Announcement & Agent Greeting is not working .

[Ramamoorthy Shanmugam]

Dear Team,

 I am not able to hear Whisper announcement and Agent greetings .  but when I am checking the logs its showing whisper announcement is success . I have attached all the logs please check let me know the reason .

Calls coming from CIPC – CUCM ( Route Pattern ) - CVP-ICM –  ßICM –CVP-GW-CUCM – CIPC .

Agent ID : 58001 , Login EXT : 10001  , ANI : 48001 , DNIS : 7001 .

Also I am not able to route the call from CUCM ( Route pattern ) to GW .

[Chintan Gajjar]

So does your send to VRU is successful in Play greeting script or failed?

[Chintan Gajjar]

also i see in one of the instance greeting was successfully played, so the issue only isolates to particular call server?

[Ramamoorthy Shanmugam]

Hi Chintan,

  Thanks for your findings , I am not able to find this bug ID :  CSCuz82553

Sent to VRU node is passing , call is releasing in Agent Greetings  right node . Please let me know how can I fix this issues .