Whisper Announcement not working

meetmanju1818 · ‎11-16-2018

Im trying to deploy whisper announcement in my lab on UCCE 11.6 ver , however moment incoming call is answered finesse goes into reserved state just in 2-3 seconds (aprox) agent state returns to ready state with no prompt/message heard on agent phone.

I have referred to cisco guide while configuring whisper. Taken care off target re-query on Qtoskill , header-passing on vxml gateway , call.whisperannouncement variable. Please let me know if something else is missed.

Also im using en-gb (no underscore) while constructing file path in ICM script

Without whisper basic inbound calls works fine .

While i checked in the cvp log noticed as below

= A1656CD201E8E8E1939D000000124578-1542293788398274 - [OUTBOUND] Setting the whisper prompt on the outbound leg to http://cvp01/en-gb/app/Welcome.wav

Nov 15 2018 14:56:31.773 +0000: %CVP_11_6_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.9} CALLGUID = A1656CD201E8E8E1939D000000124578 LEGID = A1656CD201E8E8E1939D000000124578-1542293788398274 - [OUTBOUND]: Calling Whisper Service on accept.

Nov 15 2018 14:56:31.773 +0000: %CVP_11_6_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.9} CALLGUID = A1656CD201E8E8E1939D000000124578 LEGID = 17DFA41D10000167224AB06A53E2C9E6-1542293791773275 - [WHISPER] - DsSipInvitation - <sip:9191919100@vxml.domain.icm;transport=tcp>;tag=263B3B28-242A - 1 REJECTED WITH 488 - Not Acceptable Here Reason: Q.850;cause=65

Nov 15 2018 14:56:31.804 +0000: %CVP_11_6_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.9} CALLGUID = A1656CD201E8E8E1939D000000124578 LEGID = A1656CD201E8E8E1939D000000124578-1542293788398274 - [OUTBOUND] DURATION (msecs) = 3422 - DIALOG TERMINATED. Reason: Q.850;cause=47

Nov 15 2018 14:56:31.804 +0000: %CVP_11_6_ICM-7-CALL: {Thrd=Event-router-group-0} CALLGUID=A1656CD201E8E8E1939D000000124578 DialogId=9273 [SIP_SWITCH_LEG_DIALOGUE] - Publishing to UCCE - [EVENT_REPORT] DialogID=9273 SendSeqNo=3 EventID=ABANDON CauseCode=CAUSE_ABANDON_IN_WHISPER

CVP media server log says

2018-11-16 11:31:04 172.29.54.26 GET /en-gb/app/pleasewait.wav - 80 - 172.29.54.135 Cisco-IOS-C3900/15.6 - 404 0 2 0
#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2018-11-16 12:14:44
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2018-11-16 12:14:44 172.29.54.26 GET /en-gb/app/helloworld_audio.wav - 80 - 172.29.56.135 Cisco-IOS-C3900/15.6 - 304 0 0 62
2018-11-16 12:15:05 172.29.54.26 GET /en-gb/app/pleasewait.wav - 80 - 172.29.54.135 Cisco-IOS-C3900/15.6 - 404 0 2 0
2018-11-16 12:28:09 172.29.54.26 GET /en-gb/app/pleasewait.wav - 80 - 172.29.56.135 Cisco-IOS-C3900/15.6 - 404 0 2 0
2018-11-16 12:41:43 172.29.54.26 GET /en-gb/app/pleasewait.wav - 80 - 172.29.56.135 Cisco-IOS-C3900/15.6 - 404 0 2 0

I do not suspect file path URL access related issue , but 488 error is making to re-think not sure how to proceed further ,. Any pointer will be appreciated

Many Thanks

Manju

meetmanju1818 · ‎11-16-2018

Got this message from vxml gateway debug

*VXML Gateway*
UKXW1234560#
*Nov 16 12:00:32.671: //-1//HTTPC:/httpc_callback: URL:http://172.29.54.26/en-gb /app/pleasewait.wav, Server rsp_code(404), fd(0)

Any suggestion or inputs in fixing it would be really appreciated .

Many Thanks

bill.king1 · ‎11-16-2018

Earlier you say it is http://172.29.54.26/en-gb/app/Welcome.wav , but here you have it as pleasewait (and it looks like with an extra space in the URL after the language)?

I'd say start with the basics, if you cut and paste the URL of the media files in a browser, can you reach them?

meetmanju1818 · ‎11-16-2018

Thanks for the reply bill .

It was my typo (in copy pasting log from server) , i was trying to test it with multiple files available in lab..... just to avoid issue with file format.

yes, im able to download file when i paste this URL in browser. Also i have restarted vxml gateways but no change

IOS vers on vxml: 15.6. (1) T2

ucce ver: 11.6 ES4

Manju

meetmanju1818 · ‎11-16-2018

Thanks for the reply bill .

It was my typo (in copy pasting log from server) , i was trying to test it with multiple files available in lab..... just to avoid issue with file format.

yes, im able to download file when i paste this URL in browser. Also i have restarted vxml gateways but no change

IOS version on vxml: 15.6. (1) T2

ucce verion: 11.6 ES4

Manju

bill.king1 · ‎11-19-2018

Are you using the same codec for everything (G711 ulaw for instance)?

meetmanju1818 · ‎11-21-2018

We are using g711A-law , Bill!

Current issue is still not fixed , look forward for further inputs in fixing it. Thanks

bill.king1 · ‎11-21-2018

I would try one in ulaw as a test. You'll also want to check the format of the phones, as well as the compatibility matrix that the phone you're using supports whisper, as not all do.

meetmanju1818 · ‎11-26-2018

I had check on compatibility matrix, below are the phone models we are using.

Phone Model: 7875 7841 7975 8811 8945 7975

Issue is now resolved ! we have not used g711 ulaw hence didnt had a chance to test.

Cause was the codec on the cucm trunk was not accepting the calls as g711alaw wasnt defined properly , hence initial invite was getting cleared even before the vru responds back due to this codec issue.

Thanks for your help Bill

bill.king1 · ‎11-27-2018

Glad that did the trick for you and thank you for posting your resolution.