Hello I have a problem when using a domain manager my deployment type PCCE v 11.6 when access appears an error like this “ LDAP Provider : 00000005: SecErr DSID-03151E07, problem 4003 (INSUFF_ACESS_RIGHTS), data 0” My customers do not giv...
I have a supervisor with a single team. Team includes 3 agents. When supervisor and a three agents are logged into CAD, 2 team members appear in Supervisor desktop but not the third. When a call comes into the main line, the call will successfully...
Hello, We need Cisco recommendation, restrictions and standard when connecting to UCCX informix DB to create a custom report so that it won't impact the ccx environment We Wonder if Cisco documented that any where so that it will be a guide f...
Hello,I need to install a Cisco QM server to an existing solution to replace Cisco MediaSense.Agents configured in the UCCX use accounts that are configured locally in the CUCM, and people (évaluator) who listen to the records use accounts that are s...
HI every one, i have a isue when use ucccx 11.6 es02 but agent cant see gadget on chrome version 70.x and dont show number dialed by outbound campaing preview. Please help me check this Thanks
Our ucce is based in the UK but is used globally and so have gmt plus European time differences We have the normal admin scripts for ToD and day of week checks per scripts At the moment the day of week check using a variable euro(weekday) ==1 ||e...
Hi, I currently have a production environment running Finesse 11. I also have a LAB environment where I would like to put Finesse 11 into. Could I possibly take a snapshot of our production servers and create LAB ones with those images and with...
Hello All, when i try to connect to Finesse desktop i get a "SSL Cerificate Not Accepted" i click OK and the url changes to a FQDM of the UCCX name, not the IP address. I don't have DNS server to resolve that name. How can i change my UCCX server...
Hi All I have a query. Please find attached the image for the reference. CallQueue and Calling number will come from ICM as a input . so from which variable we will receive above two variable to finesse desktop ? Thanks all in advance !!!
Hello Everyone I understand that the Post Call Survey need to configure the Unified CVP Call Server for Post Call Survey via CVP Operations Console by typing https://<OAMP_server_IP>:9443/oamp. refer to this document : https://www.cisco.com/c/en/...
I am trying to use the Email Element for CVP. I have followed the instructions on https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specific...
Hello, does anyone know if it's possible to trigger a request to open a local .exe file on the clients desktop, when the call will be answered by the Agent through the Finesse browser? The environment that is used is Contact Center Express 10.6 / C...
Hi team, Just want to know is there any threshold value or any parameter set for Node manager where it will restart the server in case NM process is unresponsive to NMM?
We had users switch 'Teams' within UCCX. I made the adjustment in UCCX however when you log into Finesse it still shows those specific users on their old/original Team, and not the adjusted/new Team.Is there a specific service that needs to be restar...
Hi All, Need any possible help on installing Cisco QM with CUCM and UCCX setup. Tried so far SQL 2012 with Domain 2012R2 SQL 2014 standard without Domain 2012R2 in both scenarios, it get stuck somewhere or the other, of course after some steps t...
