Unified Intelligence Center user roles. How can I take away supervisor and agent ability to log into intelligence center but still allow them to see reports in Finesse?
Forum Posts
We have an internal CA server running to issue certificates for our internal servers. I have issued certificate for both my UCCX servers. I have added to the UCCX servers, and they are added to my workstation. Including the CA authority certificat...
Hey Everyone, We're using UCCX 10.6 and CUCM 9.1. We had an issue where all UCCX agents' active calls were dropped and all agents were kicked out of CAD; they use ext mobility, but did not have to log back in to their phones. Agents were able to l...
HI Team I need KSD Document which includes basic issues that comes in UCCX and their resolutions sets Can anyone help me here please ? Also i need Finesse training document for end users Regards Sabir
Resolved! Abandoned call report number of rings
I have a request to provide a report which will show abandoned calls coming into a queue, or to agents in the queue after transfer. The request would also like to know if the call was abandoned after 1 ring, 2 rings, etc. I am new to the Cisco UCM ...
Hi we have recently upgraded our UCCX from 10.6 to 11.5 . I have noticed that on the secondary the "Cisco Unified Intelligence Center Reporting Service" is stuck on initializing and that I cannot access the "Cisco Unified Serviceablility" getting err...
Does UCCX track who forced an agent to login? I looked at the agent state detail table but it doesn't appear to track who pushed the agent back into a ready state. Is there something else that does track this activity?
Resolved! Script Question
Hi Everyone I'm in the process of teaching myself how to create scripts for UCCX. So I watched a video on youtube and I followed the steps but when I call my trigger the phone just rings and I get an annunciator saying that we have system issues ins...
I have modified the default desktop layout for a team so that it shows the 'queue data ' information in the same column under team data by removing the queue data xml code from the default layout and adding the gadgets under team data and applied it ...
Hi Friends, I want to understand simple procedure of making vxml gateway to voice gateway and what are the major things or configuration has to be done on it for suitable work. Thank you
Dear all Good day I have developed a script to evaluate call center agents. The script is connected to DATEBASE. First DB write was developed and test successfully. I was able to update the datebase table “ agentsurvey” Second DB read was developed a...
Hi, Actually i am practicing on ICM scripting. while creating ICM script i used a SET Variable node and want to set call.user.microapp.media_server="https://10.10.20.10:7000/CVP". But user.microapp.media_server is not present in variable. Please help...
Hello, I was curious how to correct this issue. We use a call handler to set open/close hours before directing to a UCCX application. We also have hours set there for any calls that slip through. The issue I am running into is calls that are in ...
Kindly provide us the feasibility of extracting the tables from CISCO DB using our application Informatica system version 9.1 to be loaded on amonthly basis to Data Warehouse. We want the tables that are behind to generate these below reports. Agent ...
Hi guys, I have a question about how to convert UCCX HA over LAN to HA over WAN? Can we just reinstall subscriber and associate it back to the cluster, or does it need to reinstall the entire cluster?
