Contact Center

Hi all,   We are trying to set up a kind of proactive chat with UCCX and SocialMiner. The idea is when a customer stays x seconds on a webpage, a web chat will be created with an agent. For this solution, we are creating a new contact in a SocialMine...

Hi ,   I am looking for some information regarding Cisco Finesse integration with Fiserv DNA Thick Client where in when a call lands on the agent desktop, we can screen pop the DNA Thick Client.    Thanks in Advance Anmol Jain

Hey all.   We recently upgraded UCCX from 8.6 to 11, and so we no longer need a Unified Reporting server. However, members of the team that use UCCX would like to keep the old reporting data in case they want to make a report of year-by-year trends i...

Hi all. Running UCCX 11.6 and trying to follow the documentation on how to add a live report to the agents' Finesse dashboard and can't make heads or tails of this. It simply states that I need to go into the Finesse Default Layout XML and simply "co...

 Hi All,  Please let me know how to take CVP and VXML port utilization on daily / weekly and monthly basis.   Note :We deployed CVP reporting server with two call server.   Thanks & Regards, S.Ram

We have agents on UCCX System version: 10.6.1.11003-29 using Finesse. There is a workflow which is set to activate upon 'When a Call ends'. This workflow functions just fine except I am getting reports that it will activate when the agent puts the ca...

I am seeing some odd behavior from UCCX. I have a simple script that plays a prompt, then transfers the call to a CUCM Hunt Pilot with Native Call Queueing enabled. The problem is that the initial audio after the transfer is badly distorted. It shoul...

Hello. One of our clients have UCCX deployed and am requested to have below task to finalize the project. They saw the information about the Cisco Unified Contact Center Express and I would like to know the below points can be achieved with UCCX.   1...

HI, I have uccx 11.5 with softphone (Jabber) for agents. Can Agents forward calls to External Number(Mobile number) from jabber. In desktop jabber , there is option to forward call to external number. My UCCX is integrated with CUCM and for ip Teleph...

Thanks to the whole community,    I have this problem when generating reports in CUIC 11.5.1 of UCCX 11.5.1. "Report execution failed, retry running the report and if the condition persists, contact the administrator."   This problem appears when I s...