I have a script that pops up a page in explorer on an agent's desktop when an inbound call is ringing. The script passes the enterprise data subsystem one variable that has three concatenated values in it: resource id, called number, and a custom string. the url called by the workflow looks like this:
http://server/jump.php?Resourceid&Callednumber&String
The problem is that when an agent transfers a call to another agent the workflow does the same popup on the second agent's desktop, but the URL, which is just one static variable assigned to one enterprise data slot, hasn't changed to reflect the Resource ID (the new agent). How can I reform the URL to reflect the new resource id? Would a session command do this? Would I need to have agents transfer calls to a second application that performs the transformation and the forwards the call?
