05-24-2016 12:33 PM - edited 03-14-2019 04:08 PM
Hi All,
Do anyone has faced a case wherein the wrapup and reason code created in finesse gets disappear. I have faced this issue twice.
Can anyone share any detail about this issue. Uccx version is 10.6.
Regards,
Geeta
05-25-2016 10:25 AM
You are most definitely hitting below defect. This defect is fixed in 10.6(1) SU2
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv24965/?reffering_site=dumpcr
Regards
Deepak
05-25-2016 11:53 AM
Hi Deepak,
Thanks for providing info. In my case, there were no wrap code and reason code avialable.
No error msg was received. We had to create all the code once again.
I tried looking into tomcat and finesse log but unable to find any exception.
Regards,
Geeta
05-25-2016 11:58 AM
You might then need to check this with TAC
Regards
Deepak
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide