07-01-2016 10:55 AM - edited 03-01-2019 04:28 AM
Hello, I installed the APIC-EM v1.2 on a VM.
I got up and running the ui, reverse proxy & router services from the grapevine console.
when I try to login to the APIC-EM I enter the credentials in the APIC-EM login page and get stuck loading but never change as shown below:
i follow the Tshoot steps in the post-installation tasks but I can find the issue.
Your help would be really appreciated!
Br,
Damian Neri
Solved! Go to Solution.
07-01-2016 11:30 AM
Pls wait for the services to come up ( running state) . there are total of around 34 services. All services should come to running state.
You could monitor the service state from https://<apic-em>:14141
hope this helps
07-01-2016 11:00 AM
Could we check services status .
1. ssh to the APIC_EM Console OR https://<api-em>:14141
2. user name grapevine
3. grape intance status to check for all services running. All services should be in Running state
07-01-2016 11:05 AM
Thanks Rohan for the quick response. I Checked the grape instane status and the only running services are the router, reverse proxy and ui services:
from the web interface i can see the following:
should all the services be up and running? in the Troubleshoot info states that these three are the main services.
thanks!!
DN
07-01-2016 11:07 AM
output from the grape instance status command:
07-01-2016 11:13 AM
wait for all the services to change to running state.
there are services in harvested state . you need to wait for all services to be in running state
07-01-2016 11:18 AM
thanks Rohan! should I just wait for the services to come up and switch from Harvested to running state? or should I manually start them with the plus button from the Grapevine web interface?
thanks!
Br,
DN
07-01-2016 11:30 AM
Pls wait for the services to come up ( running state) . there are total of around 34 services. All services should come to running state.
You could monitor the service state from https://<apic-em>:14141
hope this helps
11-18-2016 08:24 AM
How can we troubleshoot why the services are not starting? I can leave the server running for a week and I still have services in the harvested mode. If I load a page that has that service not running, I get a small window stating "Page temporarily unavailable. Waiting for xxx-service to come up' I can sit here for hours and the services do not come up. so far I've resorted to manually 'growing' instances in the admin overview page.
11-18-2016 08:53 AM
I have the same problem. Even after a clean install once I reboot the servers (3 servers) only some of the services change to green, all the others stuck in starting or in unresponsive. Did the powering down/up procedure from the deployment guide but I still get the same result.
APIC-EM version 1.3.1.9
Please help.
11-18-2016 10:14 AM
More likely than not, this might be because of the disk throughput of your host on which APIC-EM ISO/OVA is deployed.
Can you please make sure your host is compliant with following specs?
CPU (cores) | Minimum Required: 6, Recommend: 12 |
CPU (speed) | 2.4 GHz |
Memory | 64 GB [ For a multi-host hardware deployment (2 or 3 hosts) only 32GB of RAM is required for each host. ] |
Disk Capacity | 500 GB of available/usable storage after hardware RAID |
RAID Level | Hardware-based RAID at RAID Level 10 |
Disk I/O Speed | 200 MBps |
11-18-2016 11:34 AM
Thank you for the fast response.
In my case all the 3 servers have this specifications:
CPU (cores): 12
Memory: 64GB
Disk Capacity: 500GB
Regarding disk I/O, I can't verify the speed but in the installation it does not raise an error when testing the disk throughput. Is there a way to check the performance via VMware Vcenter? I can see also latency values to the disk, what should be a good value?
11-18-2016 01:07 PM
If you SSH into the APIC-EM shell and run check_diskio command, you should get the output. E.g.
$ check_diskio
Running disk check (count=512), please wait...
512+0 records in
512+0 records out
536870912 bytes (537 MB) copied, 2.05017 s, 262 MB/s
Cleaning temp files...
Disk check complete
(grapevine)
11-18-2016 10:13 AM
More likely than not, this might be because of the disk throughput of your host on which APIC-EM ISO/OVA is deployed.
Can you please make sure your host is compliant with following specs?
CPU (cores) | Minimum Required: 6, Recommend: 12 |
CPU (speed) | 2.4 GHz |
Memory | 64 GB [ For a multi-host hardware deployment (2 or 3 hosts) only 32GB of RAM is required for each host. ] |
Disk Capacity | 500 GB of available/usable storage after hardware RAID |
RAID Level | Hardware-based RAID at RAID Level 10 |
Disk I/O Speed | 200 MBps |
11-21-2016 11:44 AM
My install is a VM. Previously, our sysadmin had given me 16GB of RAM, as 64 is a huge number for an application like this. With 16GB available, the system only utilized a maximum of 10gb. I've had the admin bump the RAM, now up to 24 but the system is only reserving 18Gb. I am still seeing services that are in the harvested state. Right now VMWare shows 18Gb used, while FREE is reporting only 2.9Gb in use from the OS. I am currently unable to log into the system.
It's also worth mentioning that I've only got 4 procs right now, but my utilization shows at 1.8GHz...and there shouldn't be a need for any more since I'm not spiking what I have. Typically our organization will only provide more resources if the system shows it needs them. My resources were provided according to this school of thought.
Are there any specific errors I should be looking for in the logs? I'm unfamiliar with troubleshooting a container environment.
11-21-2016 11:49 AM
Specs for VM environment are not too different either: (Specifically refer to CPU, RAm and Disk I/O specs)
Requirements | Specification |
Server Image Format | ISO |
VMware ESXi Version | 5.1/5.5/6.0 |
Virtual CPU (vCPU) | Minimum Required: 6, Recommend: 12 |
CPU (speed) | 2.4 GHz |
Memory | 64 GB [ For a multi-host deployment (2 or 3 hosts) only 32GB of RAM is required for each host. ] |
Disk Capacity | 500 GB |
Disk I/O Speed | 200 MBps |
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