Unable to Ping CX Cloud Agent

[alexandre-andriani]

I am trying to ping the CX Cloud Agent for troubleshooting, but I am not receiving any response. I read online that some users also cannot ping the agent.

Could someone confirm if the CX Cloud Agent is supposed to respond to ICMP ping requests? 

[jofrumki · Accepted solution]

Hello @alexandre-andriani 

The CX Agent is intentionally configured not to respond to external ping requests. If you re having issues with the Agent I recommend you open a TAC case through CX Cloud to address these issues. Please watch this short video if you need help with the steps to create the case, https://video.cisco.com/detail/video/6349951413112/support-cases-in-cx-cloud?autoStart=true&page=1&q=cx%20cloud

Thank you!