Your organization’s Account Administrator for CX Cloud can now activate your Cisco IQ account. Cisco IQ is our new AI-powered interface designed to help your team move from reactive support to a more proactive model, offering improved asset visibilit...
Forum Posts
I can find a button to create the defined asset group. I can't find a button to remove the defined asset group. Please assist. Thanks.
Hello, Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error : Account Creation Not Allowed You do not have sufficient...
Hello everyone, good morning. I hope you’re all doing well. I’d like to check if there’s any issue with the CX collection related to the Firepower device, as it’s the only one that doesn’t appear in any of the collections.
https://developer.cisco.com/docs/support-apis/bug/#introduction Will this API be available in CX Cloud? I don't see any api documentation that indicates that it will. Will it be going away?
Any update on this? We were able to add 2 ranges and then just get repeated errors when attempting to add others.
Resolved! CX Cloud Registration Error
Hi there, Our customer is trying to register at http://cx.cisco.com/activate but he's facing the message: "Account Creation Not Allowed - You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try usin...
Now Available - CX Agent 3.1 Cisco is excited to announce the release of CX Agent 3.1, limited available starting September 04, 2025. This release is a major step forward in simplifying telemetry for Cisco Success Tracks, with a single, scalable setu...
Can ServiceNow be integrated with CX cloud through APIs? Where can I find details for that? We want to automate the process of opening tickets in ServiceNow for critical security advisories. Right now we just get an email after activating this option...
So, version 3.1 of the CX agent offers HashiCorp Vault, RADkit and Solarwinds integration. I was wondering if I understand the purpose of these integrations correctly: *HashiCorp: Management of credentials in seed files. *RADkit: Troubleshooting the ...
Resolved! Nexus telemetry in CX cloud
What is the best/recommended method to import telemetry data for Nexus switches (NXOS or ACI mode) to CX cloud? Is it directly in the CX agent or Nexus Dashboard or Intersight?
Resolved! CX cloud API vs Cisco Support API
Since Cisco is migrating SNTC to CX cloud I have a question. Will CX cloud include all that includes Cisco Support API? At the moment I don't see in CX API documentation https://developer.cisco.com/docs/cx-cloud/developer-support/ software suggestion...
CX Agent 3.1 - Upgrade Instructions Cisco is excited to announce the release of CX Agent 3.1, available starting September 04, 2025. This release is a major step forward in simplifying telemetry for Cisco Success Tracks, with a single, scalable setup...
Resolved! AWS cloud image for CX Agent?
I saw someone ask this last year and the response was that this is being worked on. Has there been an update? I have a customer that has migrated everything to AWS and needs to migrate from CSPC to CX Cloud collector.
Resolved! Partner User and Partner Admin
I'm googling for a document/checklist of what exactly a "Partner User" role and a "Partner Admin" have access to in customer's CX coud. I don't want a brief description. We need to discuss with our customer's what role should be given to who. Right n...
Resolved! Licenses and telemetry for CC appliance
I have 2 questions: 1- Why is the license tab in the 360 view for any asset is always blocked out? Is license telemetry available or not? 2- Is it possible to get telemetry for the actual Catalyst Center appliance? I mean bugs and advisories related ...
