Cannot login to UCCM using the provided password.

[Derek Cooke]

We are using the PUCCE 11.5 sandbox and are trying to login to the UCCE CM with Administrator and password but not able to authenticate.

[zowu]

Hi Derek,

Did you mean the HTTP credential for CM 10.10.20.30? It should be:

username: admin

password: C!sc0DevNet

Regards,

Bob

[Derek Cooke]

Still cannot connect - Yes we are trying to connect to the CCM 10.10.20.30 using the following login info

username: admin

password: C!sc0DevNet

[Derek Cooke]

Sorry Username was administrator

[Derek Cooke]

Same result for either admin or administrator - Still cannot connect.

[zowu]

Hi Derek,

Actually the credential can be retrieved from the attribute of CUCM node in your topology view:

And I've tried a reservation against "Packaged Contact Center Enterprise" lab using admin/C!sc0DevNet and it is working here. Could you please share your reservation info with us so we can troubleshoot the issue for you?

Thanks,

Bob