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In the lab Contact Center Enterprise, when I try to log-in as agent to Finness It eventually fails with the following error:"The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condi...
I am wondering if TCL script can destroy connection of two legs and play greeting to both leg simultaneously.Is it possible that this sequence would work correctly? connection destroy media play leg_incoming in_greatings.au media play leg_incomi...
Is any solution for getting XML page from server with authentication?I have read in "CRS Scripting and Developmenent (4.5)" about "Create URL Document" but there is described only an example for sending atributes is URL.My server with XML page is Mic...
Can I use in ECC Variable string with some Code Page or do I have to use ascii string only?I would like to get data in Central-European encoding from database and send in ECC var.to agent desktop.When I send this ECC variable from IVR to ICM(5.0), I...
I have IPCC Enterprise Edition (ICM 5.0, IVR 3.1)How can I make redirect caller from agent to chosen branch IVR, and send with call any variable to IVR (e.g. account number).RegardsKrzysztof
Hi Roman,you can find the step "Make REST call" in CCX editor.This step has a "Body" field in the properties, so you can just put there your request body, or assign to text variable.In your case the request body might be like this:"From=+61876454436&...
Solution 1, 2 are for CRS 3.x-4.x. Only in this CRS versions you can findfiles .ini in directory C:\winnt\system32\ccn. For CCX 7.x you can use solution with cet.bat file (at the end of this document http://www.cisco.com/en/US/products/sw/custcosw/ps...
Thanks Piotr for your advice, I already tried it and this is not working. I receive the error: I/O exception while getting XML document data: java.io.IOExceptionFrom server without authentication script get XML without errors.This is a feature or bug...
I had the similar problem and I can suggest workaround.I think that it can be problem with codec negotiatin or H.254 codec compatibility.Try uninstall and reinstall VTA only with the H.263 codec(msiexec /i CiscoUnifiedVideoAdvantageSetup.msi /qb CODE...
