Finesse out of service

[anirban.das1]

I got confirmation for my reservation and also received connection information. However trying to log-in via desktop application i receive the following error

"Finesse is out of service. Please try again or contact the administrator"

[connor.sadler]

I had a similar experience yesterday.

I used the Contact Centre Enterprise sandbox and it worked pretty well.

I could access Finesse using REST via soapUI and also used XMPP via Pidgin or Smack.

But I could not login to the Finesse desktop - got a black box saying "Connecting" then a timeout error message or an out of service error as above.

[jokearns1]

Hi Anirban,

Looking into this right now and will get back to you shortly.

Joe

[ecorban]

hi

Finesse server is in service. please re-check the URL: https://10.10.20.60/desktop/container

regards

eddie

[JJ Jones]

The "https://10.10.20.60/desktop/container" URL returns a 404 error.  The "https://fin-pub-a-50.berlin.icm:8445/desktop/container/landing.jsp" URL returns the not in service message.  The title of the 404 error tab is "Cisco - null", too.

I am experiencing this on a fresh 12.6 sandbox build. Any thoughts?  
(Sandbox-- devnetsandbox-usw1-reservation.cisco.com:20101)