How to receive call in DevNet Sandbox PCCE environment?

[dongzhao2024]

Dear Cisco community,

I was testing in the DevNet Sandbox PCCE(Packaged Contact Center Enterprise ) environment and was able to see the call arrived at the Finesse agent web page. How can I be able to pick up the call and listen to the audio? My target is to later record those calls via network-based recording and I want to ensure there is audio there.

I see Finesse is just a webpage for contact center agent interaction but without any audio support and we might need a Jabber softphone application installed. I found this link below but could not be able to download it due to "you must have a valid service contract associated with your Cisco.com profile."

https://software.cisco.com/download/home/283880684/type/284006014/release/14.3(0)

Any suggestions on how I can continue my test in our DevNet Sandbox? Thanks!

[dongzhao2024]

I find some updates by myself. The UCCX(Unified Contact Center Express) environment has Jabber installed already on the remote Windows servers. Seems this is more convenient than PCCE in the DevNet sandbox environment.

[dongzhao2024]

But the Jabber download links are broken in UCCX sandbox guide for both windows and mac: (returning Nginx 404)

https://devnetsandbox.cisco.com/sandbox-instructions/Unified_Contact_Center_Express_106/Jabber/CiscoJabberWindows.zip

https://devnetsandbox.cisco.com/sandbox-instructions/Unified_Contact_Center_Express_106/Jabber/CiscoJabberMac.zip

I managed to download this client via https://www.webex.com/downloads/jabber.html 

[zowu]

The Jabber download links are fixed in our portal.

[alisha_rascon01]

To pick up and listen to calls in the Cisco PCCE environment, you typically use Cisco Jabber as the softphone application. Jabber integrates with the Finesse web interface to provide call control functionalities like answer, hold, transfer, etc., along with audio capabilities.

Download This: https://www.webex.com/downloads/jabber.html

[dongzhao2024]

Thank you both @ zowu and @alisha_rascon01 for the help!

I am still struggling to find a way to use one Jabber to talk to another Jabber with audio. What I have achieved is Jabber can successfully launched on my local macbook and remote desktop. But when they call each other there is no audio. Not sure the problem mentioned in below link has been fixed or not.

https://community.cisco.com/t5/audio-and-video-endpoints/no-audio-when-using-jabber-from-anyconnect-devnet-sandbox/m-p/4592096/highlight/true#M4270

If I want to use another computer, the VPN does not allow two simultaneous connections and one of the VPN will be disconnected.

I am currently experimenting on my macbook launch another Jabber inside Windows virtual machine running by "Parallels Desktop", but somehow this Jabber could not connect to phone service server (although it can login in to Jabber successfully)

Appreciate any suggestions and help for how I can test audio with Jabber!

[dongzhao2024]

Hi @ zowu, can you also confirm whether below statement is true?

"The Jabber on the Sandbox RDP is configured for no audio and even when configured correctly there is no microphone"

I failed to get microphone working via remote desktop to sandbox machine, and below link confirmed the same behaviour:

https://community.cisco.com/t5/audio-and-video-endpoints/no-audio-when-using-jabber-from-anyconnect-devnet-sandbox/m-p/4528160/highlight/true#M4196