12-25-2018 10:00 AM
Hi- Pretty new to Duo and new to forum.
How can I change an authentication from “auto phone call” to Duo Push?
I am using a free Duo account. I enabled 2FA with Duo in my Bitwarden account but during the setup I mindlessly chose the “phone call” option for login. I want to change it to “push” but I have no option in the prompt screen for push. If I cancel the phone call I only have the option to get enter a passcode or use another method. If I choose “another method” I still have an option to text but still no push option (see screenshot).
I have tried disabling 2FA while also removing the Bitwarden app from Duo and then adding it all back. The auto call always returns. I need to enter the initial setup or find a way to edit the policy.
Is there a way to do this?
Thank you!
01-02-2019 06:03 AM
Hi marcm, it looks like you need to activate Duo Mobile on your smartphone in order to use Duo Push. Try this:
Let me know if you need further assistance.
01-02-2019 10:56 AM
That did it. Thank you!
01-02-2019 05:22 PM
When I log into Bitwarden now I have the push option but it still defaults to a phone call and automatically places the call. How can I make it default to push, or at least not initiate the call so I can choose the push option?
I find this all a bit confusing. I am the only user with one mobile device yet I have 2 users listed. These apparently are for 2 apps I have protected with Duo that have different email addresses I use for login.
Thank you,
Marc
01-03-2019 04:58 AM
Hmm, let me check into that and get back with you. Happy to hear you’re able to use Push now, at least!
02-14-2019 12:22 PM
So now I have the options for call/text/push but the call is initiated before I can stop it. Anyway to change this so I can choose text or push? This seems to be only an issue with my Bitwarden log-in
Thanks
02-15-2019 06:00 AM
Let’s try enabling the self-service portal for your Bitwarden application and configuring this behavior through there.
Let me know if that works.
02-15-2019 11:15 AM
Thank you but since I am on the free version I do not have the self-service portal available. I use the same user name and phone for my Duo login and since you helped me previously I have all options to choose from before a phone call is initiated. For some reason that is not the case with the Bitwarden app.
That said, using the phone call option is not a heavy burden.
Thank you,
Marc
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