02-26-2024 11:55 AM
Hi! We have the occasional user tells us they receive prompts in other languages outside of their device default of English. We have one iPhone user who has no other languages installed, no keyboard/launcher apps, etc., and today after getting prompted in English was then prompted in German. They have received this occasionally in the past. Any ideas what we can check to see what is causing the languages to switch on the fly?
Below was a push he ignored, then sent another a few minutes later.
02-29-2024 02:53 AM
Hi There,
This is what I could find on above issue. However, if the problem persists, I suggest reaching out to Duo Support.
Duo Mobile
Language Duo Mobile Android support Duo Mobile iOS support
Catalan | 4.33.0 | 4.33.0 |
Chinese (Simplified) | 4.12.1.1 | 4.14.0 |
Chinese (Traditional) | 4.25.0 | 4.25.0 |
Czech | 4.14.0 | 4.13.0 |
Danish | 4.14.0 | 4.13.0 |
Dutch (Netherlands) | 4.25.0 | 4.25.0 |
Finnish | 4.14.0 | 4.13.0 |
French | 3.10.0 | 3.10.0 |
German | 3.10.0 | 3.10.0 |
Hindi | 4.14.0 | 4.14.0 |
Indonesian | 4.12.1.1 | 4.14.0 |
Italian | 4.12.1.1 | 4.14.0 |
Japanese | 3.48.0 | 3.48.0 |
Korean | 4.12.1.1 | 4.14.0 |
Norwegian | 4.14.0 | 4.13.0 |
Polish | 4.12.1.1 | 4.14.0 |
Portuguese (Brazilian) | 4.8.0 | 4.8.0 |
Portuguese (Portugal) | 4.25.0 | 4.25.0 |
Spanish | 3.48.0 | 3.48.0 |
Spanish (Spain) | 4.25.0 | 4.25.0 |
Swedish | 4.14.0 | 4.13.0 |
Thai | 4.14.0 | 4.14.0 |
Turkish | 4.14.0 | 4.13.0 |
Vietnamese | 4.14.0 | 4.13.0 |
Note: You can configure your iOS or Android mobile device to support more than one language. In device language settings, Duo Mobile will use the first language in the list. Refer to this menu in your iOS or Android device:
If you would like the app to use a particular language, make sure that that language is placed above any other compatible languages in your device's language settings screen.
Regards,
Pulkit
Please mark this helpful if you are happy with the response.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide