Forgot password, but reset email requires Duo

[michalkardacz]

I dropped my phone in the hot tub rendering it unusable. I had the Duo app on my phone and now I want to login on the computer so I can access my university email. But the email requires a Duo verification so I cannot access the email to reset the Duo password. What do I do?

[DuoKristina]

Hi @michalkardacz,

I’m sorry to hear what happened to your phone! If you contact your university’s IT help desk they should be able to help you regain access to your email via an alternate 2FA method.

[michalkardacz · Accepted solution]

I did exactly that and the gentleman was able to get me logged back into the university email as well as the class site. Thank you !