Cisco SMA Service status not showing

[harishbau084]

Hi,

Our Cisco SMA is not showing Service status in the dashboard.

We are accessing the Appliance in https://mydomainwsa.com:4431/config/centralizedServices

Rest everything is working fine but service status is keep rolling.

Adding screenshot below,

Regards,

Harish

[balaji.bandi]

Try restart and SMA and test it ? is there any changes or upgrade.

[marc.luescherFRE]

working fine for us.

Try the following to restart all GUI services

CLI

diagnostic

services

webui

RESTART

I hope this helps, after the restart check the same path but select "STATUS" to see if all services came back up.

Alternatively you can check the content of the /gui_logs/gui.current file to see if there are any issues reported which require a TAC ticket. You should also try with a different browser.

-Marc

[harishbau084]

Hello Balaji/Marc,

Thank you for your response.

We have restated the appliance and webui services. Even though the services status is still not loading (Remaining all tabs are working fine monitoring,tracking,Quarantine)

Please note the SMA version is 13.6.2-052 and its a new tab which is available on the latest web console.

Aside could you please guide me , how can we get the log file for /gui_logs/gui.current

Attaching the screenshot again.

Thanks in advance.

Regards,

Harish

[marc.luescherFRE]

to check the GUI logs for error, please sent via private message.

connect via SSH to console

grep "error" gui_logs

grep "warning" gui_logs

just share a screen copy or the displayed lines of both commands.

[harishbau084]

Hi Marc,

Please find the error/warning CLI outputs.

>grep "error" gui_logs

Sun Sep 13 12:40:22 2020 Info: req:10.130.15.51 user:sesha id:w08lAq8DDik3UlM6UurC 200 GET /scfw/1y-13.6.1-201/images/warning-16x16.png HTTP/1.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Firefox/80.0
Tue Sep 15 11:14:39 2020 Info: req:10.130.15.136 user:seat id:xdGKlyMtR7FD8MBIOX7i 200 GET /scfw/1y-13.6.1-201/images/warning-16x16.png HTTP/1.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
Tue Sep 29 15:40:58 2020 Info: req:10.130.15.136 user:seat id:euN5CrKTGFw1vypyx197 200 GET /scfw/1y-13.6.1-201/images/warning-16x16.png HTTP/1.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
Sun Oct 4 15:49:30 2020 Info: req:10.130.15.136 user:seat id:KAQX4XUXTHTnAyShqeBX 200 GET /scfw/1y-13.6.1-201/images/warning-16x16.png HTTP/1.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
Tue Oct 20 09:48:59 2020 Info: req:10.130.15.58 user:sesha id:qvfLEOYt0lJhl58hvVoj 200 GET /scfw/1y-13.6.2-052/images/warning-16x16.png HTTP/1.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0
Tue Oct 20 10:40:51 2020 Info: req:10.130.15.93 user:sesf id:rUeRxt5tMSh8u2zdWVcP 200 GET /scfw/1y-13.6.2-052/images/warning-16x16.png HTTP/1.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0

But there is no recent Warning Logs 

>grep "warning" gui_logs

Tue Oct 27 08:08:55 2020 Info: Error in https connection from host 10.250.50.20 port 65321 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:57 2020 Info: Error in https connection from host 10.250.50.20 port 36252 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:57 2020 Info: Error in https connection from host 10.250.50.20 port 55310 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:57 2020 Info: Error in https connection from host 10.250.50.20 port 7902 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:57 2020 Info: Error in https connection from host 10.250.50.20 port 49754 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:57 2020 Info: Error in https connection from host 10.250.50.20 port 3645 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:57 2020 Info: Error in https connection from host 10.250.50.20 port 34835 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:08:58 2020 Info: Error in https connection from host 10.250.50.20 port 34837 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')
Tue Oct 27 08:09:00 2020 Info: Error in https connection from host 10.250.50.20 port 34839 - (336036069, 'error:140780E5:SSL routines:ssl23_read:ssl handshake failure')

Regards,

Harish

[marc.luescherFRE]

Nothing in the logs which would shed light into the issue.

Now you need to open a ticket with Cisco TEC, I think the will remove the ESA's from the SMA and add them again but this si better doen by somebody who can guide you in real time thru the process.

Sorry I could not help more