CRES and Updater Outage

[John Hess]

We are currently encountering problems with one of our data centers which hosts the following services:

Service	Address
Cisco Registered Envelope Service (CRES)	https://res.cisco.com
Cisco Content Security Updates (AsyncOS upgrades, Anti-Virus and Anti-Spam Updates, etc.)	https://update-manifests.ironport.com

As a result, you may encounter alerts from your Cisco Email Security Appliances (ESAs) and Cisco Content Security Management Appliances (SMAs).

For example, you may receive alerts such as the following:

The Warning message is:

The updater has been unable to communicate with the update server for at least 1h.

Version: 7.6.3-019

Serial Number: ABCD1234

Timestamp: 16 Jan 2014 15:41:40 -0800

We are currently working to restore services as soon as possible.

Best Regards,

John Hess

Escalation Engineer

Content Security Technical Services

US Toll-Free Customer Support: 1-800-553-2447

.:|:.:|:.

c i s c o

[Rehan Latif]

UPDATE:

The issue has been fixed and connectivity has been restored. All appliances should be able to get udpates.

Regards,

Rehan Latif

Engineer

Content Security Technical Services

US Toll-Free Customer Support: 1-800-553-2447

.:|:.:|:.

c i s c o

[Anshul Sinha]

Hi,

During the outage, how the new messages are being scanned for SPAM and Virus, when new updates are not available

[Robert Sherwin]

testing reply.

Hope this helps!

-Robert

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