ESA Graymail, Sophos update fail

[Abbas Ravat]

I have CISCO ESA Appliance, and it does not update Graymail, sophos antivirus. Give message "Attention - updates completed with Error". I can telnet the update URL and its standalone appliance.

Please advice what can be the issue.

[ciscomoderator]

Great news!

Hello @Abbas Ravat 

We currently have an Ask Me Anything event (Feb 1-12, 2021) and your question fits our theme:

"New Capabilities to Protect Your Users with Cisco Secure Email - AMA"

For our experts' response, visit the link https://community.cisco.com/t5/email-security/new-capabilities-to-protect-your-users-with-cisco-secure-email/m-p/4286927/highlight/true#M21822

Come and ask more questions before February 12.

Note: If the reply solves your question, please accept their post as a solution to help other members. Thank you! 

[Libin Varghese]

Could you confirm the model and version of the appliance in use?

The updater_logs would be a good place to start investigating on errors related to updates.

Regards,

Libin