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sysresuem
Beginner

Exception handling with BULK message

Hi,

 

Is there a way to exclude some senders from BULK categorization or to ask for a recategorization ? 

It is possible to make whitelistent with some content filters but it seems to be impossible with Graymail detection engine.

 

Have a nice day 

 

Guillaume

1 ACCEPTED SOLUTION

Accepted Solutions
Ken Stieers
VIP Advocate

The way to do this for some senders is to create a policy that applies to these senders, and then change what happens in Graymail detection for that group... we also had to turn off spam detection because a couple of them are pretty spammy.

 

We do still let graymail detection decide if its bulk or marketing and stamp it as such.

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2 REPLIES 2
Ken Stieers
VIP Advocate

The way to do this for some senders is to create a policy that applies to these senders, and then change what happens in Graymail detection for that group... we also had to turn off spam detection because a couple of them are pretty spammy.

 

We do still let graymail detection decide if its bulk or marketing and stamp it as such.

Capture.PNG

sysresuem
Beginner

Ok I thank there was a simplier way to to this with exeception list directly in Graymail Engine.

Thanks for the answer

 

Guillaume

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