09-29-2023 12:53 AM
High workqueue issue - Due to Graymail restart.
Anyone facing this issue? thanks.
09-29-2023 01:57 AM
This was a global outage of all Cisco Secure Email Gateways which have graymail scanning enabled since 2023-09-29 07:00 UTC. Probaly caused by a malformed update of the engine, Cisco is working on the problem. See also https://urgentnotices.statuspage.io/incidents/4hyg54bw69kp
10-01-2023 03:51 AM - edited 10-01-2023 03:51 AM
Dears,
We have experienced global issue with the graymail service on Friday morning (since 09:00 am GMT+2) which also caused high WorkQueue. The issue you are reporting has been resolved at ~10:18 AM GMT+2.
If you are still seeing the alerts you can run the following command from the command line of the appliance:
> graymailupdate force
For more information you can view our outage page at https://status.ces.cisco.com/ and subscribe to be notified of future outages.
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