06-20-2011 09:21 PM
Hello,
I have two C160s and I'm having trouble getting certain content filter rules to encrypt. Essentially, I've done the following:
1. Created a rule that examines the subject line if ENCRYPTED is at the beginning, it encrypts the email and delivers
2. Created either a second condition or a second rule (both have the same result) that looks for the [SEND SECURE] subject at the beginning that the Outlook plugin prepends, encrypts and delivers the email.
If the second rule/condition is applied and active on the default policy, it encrypts ALL message EXCEPT those that have the [SEND SECURE] at the beginning of the subject line. Am I doing something wrong? Is there another way to capture the [SEND SECURE] prepend the Outlook plugin creates or to change it in some way?
Solved! Go to Solution.
06-21-2011 12:39 AM
Hello Kurtis,
your problem lies in the fact that the filter condition is actually a regular expression. In your case, putting something in square barkets means the condition will catch on any single character within the expression. To prevent that to happen, use a backslash in front of the barakets:
\[SEND SECURE\]
Note that after submitting, you will see that the line will change to \\[SEND SECURE\\] , that's normal and intended.
Hope that helps,
BTW, you might find similar topics about this in the community.
Andreas
06-20-2011 10:55 PM
Hello Kurtis,
It is difficult to say what is wrong without seeing your filters and related logs. However, I am providing link to our knowledge base article below for your reference.
Quick guide to setup IronPort Email Encryption on the ESA
Hope that helps! I would recommend to contact support if need further assistance.
Regards,
Viquar
Customer Support Engineer
06-21-2011 12:39 AM
Hello Kurtis,
your problem lies in the fact that the filter condition is actually a regular expression. In your case, putting something in square barkets means the condition will catch on any single character within the expression. To prevent that to happen, use a backslash in front of the barakets:
\[SEND SECURE\]
Note that after submitting, you will see that the line will change to \\[SEND SECURE\\] , that's normal and intended.
Hope that helps,
BTW, you might find similar topics about this in the community.
Andreas
06-21-2011 06:08 AM
I guess that's just further proof that I should have spent some time learning regular expressions. Thank you for taking the time to look at my problem. I'll read through that documentation again. I assume there is some documentation for the outlook plugin as well, so I'll look for that. Thanks again.
06-21-2011 11:41 AM
Kurtis,
The administrators guide for the plugin can be located here.
06-21-2011 12:36 PM
Thanks Christopher,
Exactly what I was looking for before I deploy this to the rest of my users. Especially like the ability to have the plugin use a header instead of using the subject line. That should make some people here very happy. Thanks again to everyone for your help.
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