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Release mail from quarantine issue

supportbs
Level 1
Level 1

Hi team,

from some reason we are not able to release any email that enters to quarantine.

the error we get is "An application error has occurred and has been logged to the GUI log."

I've also found that there may be some bug.

Model: M100V
Operating System: 15.0.0-334
   

please assist

 

BR

Igor

1 Reply 1

saliyev
Cisco Employee
Cisco Employee

It seems known bug.

Please try to restart EUQ_WUI service on SMA (or ESA if you use local SQ) via CLI as following:
  diagnostic > SERVICES > EUQWEB > Restart

and after restart please check again.